Privacy Policy

This website is operated by HIL’S K9 CREW. This Privacy Policy is required as a part of General Data Protection Regulation (GDPR), it is necessary for us to inform you how we use the personal data we collect when you use our website, the information we keep about you and your pet and how the specific information is used and stored.

Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• What are your data protection rights?

• What types of cookies do we use?

• Changes to our privacy policy

• How to contact us

What data do we collect?

Our Company collects the following data:

• Personal identification information: Name, email address, phone number, address

• Pets information, including Name, Age, Breed, Colour, Microchipped, Vaccinated, Vets information, Medical information, Grooming procedures, Traits, Temperament.

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Book an appointment online

• Fill in a Dog Record card

How will we use your data?

Our Company collects your data so that we can:

• Record appointment details

• Record pets’ details

• Send reminder email appointments

• Follow up appointments

• Send confirmation emails

• Record Grooming Process 

We will not share yours or your pet’s information with any other 3rd parties.

How do we store your data?

Our Company securely stores your data on a secure server, the account access is controlled by a unique username and password. Hard copies (record cards) are kept at 11 Covert Close, Northchurch, HP4 3SR, filed in alphabetical order and locked each night. 

You can also ask to view your card at any time. If you move away from the area, you are welcome to take your card with you to give it to your new groomer or you can destroy it.

Our Company will keep your record card for six years to satisfy UK law. Any non-returning customer cards will be destroyed within 2 years of non-attendance to our salon. Once this time period has expired, we will delete your destroy your record card.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:hil@hilsk9crew.com

Call us at:07765162969

Or write to us:11 Covert Close, Northchurch, HP4 3SR

What types of cookies do we use?

We do not use cookies to manage our website. 

We use GoDaddy for our website. GoDaddy uses cookies to collect aggregated, anonymized data

We use Facebook and WhatsApp as social media platforms.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 8 January 2021.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hil@hilsk9crew.com 

Call us:07765162969

Or write to us at: Hil’s K9 Crew 11 Covert Close, Northchurch, HP4 3SR